Every step of the way to a clean and secure server is taking much longer than we'd expected. Part of this is making sure that whatever we do won't be wasted effort and that it both addresses the current problem AND doesn't leave us open to re-attack.
Plus, were not dealing with a single dedicated support person. We have to deal with hardware folks, then server software folks, then board software folks, and research much of this ourselves. There are additional miscommunications along the way, too, which have caused delay.
We apologize for the delays and are working hard to correct the problems.
We'll update when we have a better bead on the time for us to be back up and safe.
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2 comments:
I can only imagine the frustrations you and your crew must be feeling, Mark.
We're all anxious to get back to normal, and I assume I'm probably like most others - not willing on taking any chances after such a vicious attack.
Keep us updated as you can; I know you want things back to normal as well.
Steve
Mark & Zippy,
I know you are working hard and i hope we can find the "hacker" and give them the proper punishment they deserve.
In the mean time I will be praying for you and your crew for a speedy resolve.
mss
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